Transform Support Tickets into Actionable Knowledge
Build powerful, AI-driven knowledge bases that reduce response times and boost customer satisfaction.
Transform Your Customer Support Experience
Tinq.ai turns support tickets and documentation into intelligent, searchable knowledge that empowers both agents and customers.
Reduce Resolution Time by 70%
Auto-suggest solutions based on past tickets and documentation, cutting average resolution time dramatically.
Improve Agent Productivity
Empower agents with instant access to relevant knowledge, allowing them to handle more tickets efficiently.
Boost Customer Satisfaction
Provide consistent, accurate responses that lead to higher CSAT scores and improved customer loyalty.
Seamless Knowledge Transition
Retain institutional knowledge when agents leave, ensuring continuity in customer support quality.
Instant Self-Service
Enable customers to find answers themselves through an AI-powered knowledge base, reducing ticket volume.
Data-Driven Insights
Identify common issues and knowledge gaps through analytics on customer queries and support interactions.
Powerful Features for Customer Support Teams
Designed to transform your support workflow with AI-powered knowledge extraction and retrieval.
Chat with Documents
Enable your support team and customers to ask natural language questions and get accurate answers directly from your support documentation, guides, and resolved tickets.
- Natural language querying of support documentation
- Automatic citation of information sources
- Multi-language support for global teams
- Context-aware responses that understand follow-up questions
- Integration with existing support platforms
- Customizable response templates based on your brand voice
Intelligent File Segmentation
Control access to sensitive information with rule-based and role-based permissions for document segments.
Seamless API Integration
Connect Tinq.ai to your existing support platforms via our comprehensive REST API and webhooks.
Enterprise-Grade Security
Keep your support data private and secure with industry-standard encryption and fine-grained access controls.
Analytics Dashboard
Track usage, performance, and knowledge gaps with detailed analytics and customizable reports.
Multi-LLM Integration
Choose from leading AI providers including OpenAI, Anthropic, Google, and more to power your knowledge base with the best AI for your specific needs.
How Tinq.ai Transforms Your Support
A simple four-step process to revolutionize your customer support experience.
Connect Your Support Data
Import your existing support tickets, documentation, FAQs, and knowledge base articles into Tinq.ai.
- Seamless integration with Zendesk, Intercom, Freshdesk, and other platforms
- Support for multiple file formats including PDF, DOCX, HTML, and Markdown
- Automated regular syncing to keep knowledge current
AI-Powered Knowledge Extraction
Tinq.ai automatically processes your documents, extracting key information and creating semantic connections.
- Advanced natural language processing identifies key concepts
- Automatic categorization and tagging of content
- Creation of knowledge graph showing relationships between topics
Deploy Your AI Knowledge Base
Make your knowledge base available to support agents and customers through multiple channels.
- Embed in your help center or support portal
- Integrate with chat widgets and ticketing systems
- Access via API for custom applications
Continuously Improve with Feedback
Your knowledge base gets smarter over time, learning from interactions and feedback.
- Track successful resolutions and refine responses
- Identify knowledge gaps and missing documentation
- Automated suggestions for content improvements
Frequently Asked Questions
Everything you need to know about using Tinq.ai for customer support.
Still have questions? We're here to help.